We offer easy returns within 30 days of your order being shipped. We pride ourselves on keeping our premium products affordable meaning we do not inflate our prices to cover shipping charges to and from. We offer a flat-rate pre-paid return label with the cost deducted from your refund. Enjoy free return shipping if you opt for a store credit refund. To start a return please click the "Start My Return" button below, follow the prompts on your screen and send in your package. For exchanges, please complete a return and then place your order for the new item.
Return Label Costs
- Boxes under 2 lbs: $12.95
- Boxes over 2 lbs: $24.95
What is your return policy?
- Refunds selected as store credit receive free returns
- Items must be returned in new, unused condition with original tags and plastic/cotton bag packaging to avoid any restocking fees.
- Original shipping charges are non-refundable.
- Customized? It's yours. Customized items cannot be returned or exchanged and are final sale.
- Items customized with a hangtag can be returned but the customization charge is non-refundable.
- When purchasing a bundle and requesting a return for one of the items, the refund will be minus the bundle discount offered leaving the remaining item(s) at full price.
- Refunds are applied to the original payment method.
- We reserve the right to refuse the delivery of any return we receive that arrives without a return authorization.
Return processing takes 5 to 7 business days after receiving your package. This is an estimate and processing times can vary seasonally. The time it takes for a refund to appear on your credit card statement varies from bank to bank.
LAND Leather reserves the right to modify its exchange and return policy at any time.
FREQUENT QUESTIONS
Do you offer free returns?
We do! Select "Refund to store credit" as your refund resolution and we will provide you with a free pre-paid return shipping label. (US only)
How do I exchange an item?
To exchange your an item(s), please submit as a return and then place the order for the new item you wish to purchase.
HELPFUL TIP: Select the "store credit" refund option for a free return label and then use the credit to purchase the new item(s).
How do I return a gift?
You have 30 days from when the gift is shipped to request a return. Gift returns must still meet our standard return qualifications and can be issued in two ways: 1.) As a store credit in the form of an online gift card, or 2.) A refund to the original payment method.
Can I return something I purchased in store?
Should you wish to return an item that was purchased through one of our valued retailers, please contact the store you made the purchase at directly to set up an exchange or return.
My return shows as delivered but I have not received my refund.
Please give our team 5-7 business days to process your return. Once processed, you'll receive an email notifying you of the return to your original payment method.
Is there a Holiday Gift Return Period?
Purchases made after November 18, 2024 will be eligible for return, exchange or store credit through January 12, 2025.
Gift returns must still meet our standard return qualifications.
What about price adjustments?
We offer a one-time price adjustment on full price merchandise within 7 days of the date of purchase in the form of a gift card. Marked down and sale merchandise are not eligible for any price adjustments.
Are there any final sale items?
All gift cards, special orders, customized merchandise and items marked "Final Sale" are not eligible for return or exchange.
What is your policy for international returns?
Please click on the link above and complete your return request. We do not provide pre-paid or free returns for international orders so you are free to use the carrier of your choice. We recommend using a trackable service and insuring for the full value of the package. LAND Leather Goods is not responsible for any lost or misplaced packages.